IT Service Management Based on ITIL: Volume 3 : A Pocket Guide (9789087531027)

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This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

Product details

• Format Paperback | 1 pages
• Dimensions 104.39 x 162.05 x 11.43mm | 172.37g
• Publication date 06 Jun 2010
• Publisher Van Haren Publishing BV
• Publication City/Country Zaltbommel, Netherlands
• Language English
• Edition Statement Impr.
• ISBN10 9087531028
• ISBN13 9789087531027
• Bestsellers rank 231,640

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